Have your say

Submit your suggestions, compliments and complaints

Jewish Care is committed to providing you with the highest quality services. If you are a client of Jewish Care, a family member, carer, volunteer, supplier or member of the wider community and would like to tell us about any aspect of our work, we want to hear from you.

We welcome your feedback in relation to our services, enabling us to continually improve these services and ensure that we are meeting your needs. Any feedback you provide, will not adversely affect the level of care you or your loved one receives from Jewish Care. You may also provide feedback anonymously, however we cannot keep you informed on the progress or outcome of the Your Say feedback you have submitted.

Your feedback enables us to constantly improve the quality of our services to you.

Thank you for taking the time to complete this form, together we will strive for excellence.

With your feedback we will

  • Acknowledge it in a timely manner
  • Communicate with you throughout the process
  • Maintain confidentiality and privacy
  • Make improvements identified as a result of your feedback

Your details are optional, however we need them to contact you and provide you with feedback. All information will remain confidential.

*
*
*

 

*
*
*
*
*
*
*
*
*
*

I would like to provide Jewish Care with a...*

This field is required.

I am a...*

This field is required.

If you are NOT the resident/client, are they aware that you are making this complaint?*

This field is required.

What date did your experience occur?

If you have a complaint, how do you think we might best reslove it?*

I give permission for my feedback to be used in Jewish Care marketing e.g. website/newsletters*

This field is required.
Submit enquiry
We received your submission.

Have your say brochure Download
Donate now
Black White
A

COVID-19 outbreaks in NSW and related visitor restrictions

21 December 2020

As a result of the growing outbreak of COVID-19 in NSW, new staff and visitor screening requirements have been put in place at Jewish Care.

The Public Health Unit of the Department of Health and Human Services has categorised the Greater Sydney Area and the Central Coast of New South Wales as an area of higher risk for COVID-19 transmission.

Residential aged care facilities must now ensure screening for visitors and staff who have lived in or visited the Greater Sydney Area or the Central Coast of New South Wales in the last 14 days.

Any staff member or visitor who has visited Greater Sydney Area or the Central Coast in the last 14 days will not be permitted to enter the home.

We understand that this may cause distress or disruption and would ask that if you know of anyone in these circumstances that you let us know so that we can seek to put in place alternative arrangements to support any contact we can.

We also ask that any member of the community that has recently arrived from NSW comply with the broader directives around testing and isolation/quarantining as they apply.

More broadly, Jewish Care asks that you do not attend our homes under any circumstances if you, a member of your household or a person with whom you have had close contact is unwell.

It is critical that you:

  • get tested if you have any signs or symptoms and isolate;
  • regularly wash or sanitise your hands;
  • wear a mask in circumstances where you cannot socially distance, especially indoors;
  • always use QR, sign in or other methods of recording your movements so that should you become exposed you can be rapidly identified and help stop the potential movement of the virus;
  • report any concerns immediately;
  • ask questions if unsure.