Have your say

Submit your suggestions, compliments and complaints

Jewish Care is committed to providing you with the highest quality services. If you are a client of Jewish Care, a family member, carer, volunteer, supplier or member of the wider community and would like to tell us about any aspect of our work, we want to hear from you.

We welcome your feedback in relation to our services, enabling us to continually improve these services and ensure that we are meeting your needs. Any feedback you provide, will not adversely affect the level of care you or your loved one receives from Jewish Care. You may also provide feedback anonymously, however we cannot keep you informed on the progress or outcome of the Your Say feedback you have submitted.

Your feedback enables us to constantly improve the quality of our services to you.

Thank you for taking the time to complete this form, together we will strive for excellence.

With your feedback we will

  • Acknowledge it in a timely manner
  • Communicate with you throughout the process
  • Maintain confidentiality and privacy
  • Make improvements identified as a result of your feedback

Your details are optional, however we need them to contact you and provide you with feedback. All information will remain confidential.

*
*
*

 

*
*
*
*
*
*
*
*
*
*

I would like to provide Jewish Care with a...*

This field is required.

I am a...*

This field is required.

If you are NOT the resident/client, are they aware that you are making this complaint?*

This field is required.

What date did your experience occur?

If you have a complaint, how do you think we might best reslove it?*

I give permission for my feedback to be used in Jewish Care marketing e.g. website/newsletters*

This field is required.
Submit enquiry
We received your submission.

Have your say brochure Download
Donate now
Black White
A

Accommodation

Registered NDIS Provider

Our uniquely Jewish approach to accommodation for adults living with a disability offers opportunities to discover new ways to grow, participate in community life, and experience independence.

All Jewish Care disability residences are nestled in the heart of our Jewish community. The central location of our warm and inclusive supported and independent accommodation enables residents to live close to friends and family, surrounded by the people and places they are personally known and loved and the vibrant Jewish cultural life to which they belong.

Supported accommodation

With five community residences located in Elsternwick, Carnegie, Caulfield, and Caulfield South, we provide meaningful housing options to adults living with a disability who wish to live independently but require some support to be able to do so.

Supported by caring and professional staff matched to suit the need of residents, our supported accommodation is the ideal place for adults living with a disability to reach personal goals and make new networks within a warm, heimish (homely), culturally-sensitive environment.

Independent accommodation

The Richard and Marietta Manders Villas is a rooming house designed to provide permanent residency for up to twenty adults living with a disability who have capacity to live independently and enjoy a shared living environment. The Glen Eira Rd site in Caulfield is comprised of five villas and a maximum of twenty rooms.

Lovingly-designed and purpose-built, The Manders Villas is the product of intensive community consultation with clients and their families, carers, support providers, and industry experts.

Whilst there are no support services located on site, residents can arrange to have their individualised supports assist as required.

For those that may need assistance with the NDIS or to arrange additional services, Jewish Care’s Disability program can assist.
Jewish Care’s Property & Tenancy team will work with residents to support them to maintain their residency.  The team can be contacted on 8532 9801 or via email on [email protected]

 

A Communal Hub

A beautiful and inclusive communal hub is the cornerstone of The Manders Villas.

The Hub is a recreation space designed for use by community, social, youth, and sporting groups to hold activities and events. We encourage the community to host their programs and events, such as youth functions and community celebrations, at The Manders Villas, enabling residents to readily enjoy, engage in, and contribute to community life.

The Hub is also central location for other people in the area living with disabilities to come together and enjoy a range of activities. Led by the residents with support from volunteers, these activities encourage the development of new skills, nurture friendships, and promote social and support networks.

Person-Centred Active Support

Person-Centred Active Support is an innovative approach to disability services where staff encourage the participation of people living with a disability in daily activities, adapting their assistance according to the capabilities of each individual as those abilities grow over time. 

Jewish Care is an industry leader in the area of Person-Centred Active Support, having embedded the model in our Supported Accommodation residences in 2004. Jewish Care has also published a paper in The Journal of Intellectual & Developmental Disability on the subject in 2008, and has hosted various Person-Centred Active Support forums, sharing our expertise with other disability support providers.

To find out more about supported and independent accommodation, download the brochure below and contact the Front Door on (03) 8517 5999 or submit an online enquiry below.

*
*
*
*
*
*Security Check

 

Publications

Brochure - Disability Services

Brochure - Disability Services

Download
Disability Survey 2016

Disability Survey 2016

Download
How To Make a Complaint - NDIS Commission

How To Make a Complaint - NDIS Commission

Download

Enlarge image